Return and Refund Policy

At OutfitCrafter, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your items, please review our Return and Refund Policy below.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be in its original, unused, and undamaged condition.
• The item must be returned within [number of days, e.g., 14 days] from the delivery date.
• The item must be accompanied by the original receipt or proof of purchase.

2. Non-Returnable Items

Certain items cannot be returned due to hygiene or other safety reasons, including but not limited to:

• Undergarments or lingerie
• Items marked as final sale
• Customized or personalized products

3. Return Process

To initiate a return, please follow these steps:

• Contact our customer service team at [email address] or [phone number] within [number of days] of receiving your order.
• Provide your order number, product details, and reason for return.
• Our team will send you a return authorization and instructions on how to return the item.
• The item should be returned in its original packaging and include any accessories or instructions that came with it.

4. Refund Process

Once your return is received and inspected, we will notify you of the status of your refund. If approved, the refund will be issued to the original payment method within [number of days, e.g., 7-14 days].

Please note:

• Shipping charges are non-refundable.
• Return shipping costs are the responsibility of the customer unless the item is defective or damaged.

5. Exchanges

If you would like to exchange an item for a different size, color, or style, please contact us at [email address] to discuss the exchange process. You may be required to return the original item before we ship the replacement.

6. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact our customer service team within [number of days, e.g., 7 days] of receiving the product. We will provide a full refund or send a replacement at no extra cost to you.

7. Late or Missing Refunds

If you haven’t received a refund yet, please first check with your bank or credit card company, as it may take some time before your refund is officially posted. If you've done this and still haven't received your refund, please contact us at [heatjacket94@gmail.com]

8. Customer Service

For any questions or concerns regarding returns or refunds, feel free to contact us at:

• Email: [heatjacket94@gmail.com]
• Phone: [+39 320 275 7901]
• Address: [ITALY]